Industry
Specialty Automotive
Challenge
The client, a leading auto repair provider, initially sourced a quote for staircase and catwalk replacement at two locations from an alternate vendor. Leveraging previous positive experiences with SMG, the manager suspected that SMG could deliver superior value. This prompt led to a direct comparison, highlighting the need for a partner who could provide both rapid response and deep expertise in facility upgrades.
Results
SMG delivered a comprehensive quote over $89,000 below the alternate vendor, thanks to our team's advanced knowledge of facility asset needs, labor optimization, and strategic vendor management. The quality and speed of SMG's proposal not only solved the immediate challenge but also established trust, prompting Valvoline to award additional projects at three more sites.
SMG's expertise and responsiveness saved us both time and significant costs. Their team understood our needs and delivered beyond expectations.
About Our Client
The client is a leading provider of automotive services and products, operating numerous service centers and facilities across the country. SMG has managed XX sites/work orders over XX years as part of our valued partnership.The Challenge
The retailer needed to replace staircases and catwalks at two of its service locations as part of a facility upgrade initiative. Following corporate policy, the facility manager obtained a quote from an alternate vendor, but based on prior collaboration with SMG, he questioned whether the initial pricing truly reflected the project's needs and urgency. The challenge was to secure a partner who could deliver both cost efficiency and operational excellence, ensuring long-term asset performance without compromising on quality.
The Solution
Recognizing SMG's track record, the facility manager reached out to SMG's dedicated account team for a competitive quote. While the alternate vendor had yet to even visit the sites, SMG leveraged its integrated facilities management expertise, quickly mobilizing its preferred vendor network and producing a detailed and accurate quote within a week. This rapid turnaround showcased SMG's commitment to responsiveness and its understanding of the client's unique site requirements.
As the Facility Manager shared, 'SMG's expertise and responsiveness saved us both time and significant costs. Their team understood our needs and delivered beyond expectations.'
The Results
SMG's proposal came in over $89,000 less than the alternate vendor, a result achieved through rigorous assessment of materials, labor, and project scope, as well as the ability to identify unnecessary or inflated costs in competitive quotes. The success of this project was immediate: the client not only realized substantial cost savings, but was also impressed by SMG's professionalism and efficiency. This led to awarding SMG work at three additional sites, reinforcing a strategic facilities partnership.
Key highlights:
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$90K in total client savings
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upgrades completed across 2 sites
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an accelerated 1-week quote turnaround
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Expansion to 3 more properties
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